Support

Something not working, or an idea? Write to info@montinovo.com and we will answer as soon as we can. If it is about a train, include number, date and screen.

Frequently asked questions

Is the train data official?

No. Trainly is an independent app, not affiliated with Trenitalia, Italo or RFI. Data comes from the operators' public sources and may be late or inaccurate: when in doubt, the station board prevails.

How do I import a trip from an email?

In the Trips tab tap «+»: paste the confirmation email, pick the ticket PDF, or turn on forwarding to your personal Trainly address.

I don't get notifications.

Check Settings → Notifications → Trainly and that the trip or train is one you follow. Live Activities must be enabled for the app.

How do I see a friend's train in a Live Activity?

When a friend shares a trip with you, the Live Activity of their train appears on your iPhone by itself shortly before departure, even several at once. You can turn it off from the notification settings in the app.

Is Trainly available on Android?

Yes, in beta like on iPhone. To try it, leave your name and email in the form at the bottom of the home page (in Italian): once you are added to the testers you get an email with the link to install it from the Play Store.

How do I join the beta on iPhone?

Leave your name and email in the form at the bottom of the home page and pick iPhone: once you are added to the testers, the TestFlight invitation arrives by email.

How do I manage or cancel Trainly Pro?

From your profile in the app («Manage Trainly Pro») or in iPhone Settings → your name → Subscriptions. To restore a purchase on a new device, open the paywall and tap «Restore».

How do I delete my account?

From your profile in the app you can delete your account; saved trips are deleted too. For help write to info@montinovo.com.