TrainlyPrivacy policy
Without an account
Timetables, stations, departure boards and service alerts work without an account. To show you trains, the app contacts the public sources of railway data.
With an account
You sign in only with «Sign in with Apple»; there are no Trainly passwords. We store:
- your verified Apple identifier and display name; username and profile photo if you set them;
- the trips you save (routes, times, status), so you find them on all your devices;
- friends, friend requests and the visibility settings of your trips;
- the push notification and Live Activity token of your device, with app and iOS version;
- if you turn on mail forwarding, the confirmation emails forwarded to your personal address, kept encrypted on the server only until the app imports them, then deleted.
Ticket PDFs and emails are read on your iPhone. The ticket PDF stays on the device and is never sent to the server or shared.
AI assistant
The questions you ask the assistant go through our server and are processed by an artificial intelligence provider (OpenAI) only to generate the answer, together with the context it needs, such as the trains or trips you ask about. We do not keep the text of conversations on the server: we only record how many messages you use and their size, for plan limits and cost estimates, which tools the assistant used and whether they worked, and your 👍/👎 rating with its reason if you choose to give one. Conversations stay on your iPhone. Answers may be inaccurate: for times and platforms, the official information at the station prevails.
Trainly Pro and purchases
Subscriptions are bought with your Apple account: Apple handles the payment and we never receive card details. To know whether your account is Pro we use RevenueCat, which receives from Apple the subscription status linked to your Trainly identifier. We store plan, product, expiry, trial and renewal, and paywall events (views, purchases, restores) to measure how it is used.
Usage statistics
To understand which screens are used and improve Trainly we collect anonymous usage statistics with Rybbit, a service we run on our own server: screens viewed and a few usage events, with app version, language and device type. They are not linked to your account, we do not record trips, names, location or assistant texts, and we use no advertising tracking cookies.
Location
If you allow it, your location stays on your iPhone: it is used to show nearby stations and trains, your distance from the train on the map and, when you are on board, to estimate the delay from GPS. We do not send it to our server, we do not keep it and we do not share it with friends. Friends only see route, times and status of the trips you made visible.
Providers
We use Apple (sign in, notifications, payments), RevenueCat (subscription status), OpenAI (assistant answers) and Cloudflare (network and receiving forwarded emails). Each receives only the data its task needs.
Sharing
We do not sell data and we do no advertising tracking. A trip shared with a temporary link is visible to whoever has the link, until it expires or you revoke it.
Deletion and your rights
You can delete your account in the app: we delete profile, trips and linked data and revoke Sign in with Apple. An active subscription must be cancelled in the App Store settings. You can ask for access, correction or deletion of your data at info@montinovo.com.
Changes
If this policy changes, we will update the date above.